KIPP Texas Public Schools

Austin, Dallas-Fort Worth, Houston, San, TX

Type: Leadership & Support Staff
Full Time/Part Time: Full-Time
Start Date: Immediate
Subject:  
Grade:  

Organization: KIPP Texas Public Schools
Preferred Locations:

Contact:  
Email:

You can use your mobile device to email jobs to yourself or others. You can apply to roles at KIPP from a laptop or desktop.

Helpdesk Manager

APPLY
KIPP Texas Public Schools

Austin, Dallas-Fort Worth, Houston, San, TX

Type: Leadership & Support Staff
Full Time/Part Time: Full-Time
Start Date: Immediate
Subject:  
Grade:  

Organization: KIPP Texas Public Schools
Preferred Locations:

Contact:  
Email:

ABOUT KIPP TEXAS PUBLIC SCHOOLS
 
For more than 15 years, KIPP Austin, KIPP Dallas-Fort Worth, KIPP Houston, and KIPP San Antonio have put thousands of KIPPsters on the path to and through college. Last year, we collectively educated over 25,000 students in more than 50 schools, covering a geographic area of over 400 miles. Our regions have a long history of informal collaboration, with teachers and staff members sharing ideas, curricula, professional development, facilities, finances, end-of-year field trips, and more. As of the 2018-2019 school year, all KIPP schools in Texas join forces as KIPP Texas Public Schools, a state-wide network of schools dedicated to supporting students to and through college!
 
THE OPPORTUNITY
 
The Helpdesk Manager will be responsible for managing the day to day needs of the helpdesk.  This position will manage incoming helpdesk requests and direct responses, with extraordinary technical support, based on priority. A key component for this position is providing remarkable customer service in every situation. The Helpdesk Manager must be an individual who embraces continuous improvement and innovation, is willing to get his/her hands dirty, and relishes the challenge of finding ways to work smarter and more cost-efficiently. The Helpdesk Manager will also have a passion for accountability; ensuring that orders are completed in a timely manner, that goals are met, and that reports are transparent and timely.
 
This position is based in KIPP Texas – Dallas-Fort Worth will travel to the KIPP Texas – Dallas-Fort Worth schools as necessary. The Helpdesk Manager will also work closely and collaboratively with teachers, school leaders, and the KIPP Texas – Dallas-Fort Worth School Support Partners (SSP).
 
This is an ideal opportunity for an entrepreneurial individual looking to enhance and develop technology tools, systems, and processes to help a thriving, successful organization reach its next level of growth.
 
KEY RESPONSIBILITIES
 
  • Install, configure, maintain, troubleshoot and repair computer hardware, software, LAN connections and peripherals including printers, VoIP phones and projectors
  • Ensure timely device deployment and manage the imaging and inventory processes
  • Administer, configure and deploy changes to the service desk system
  • Ensure successful completion and management of various technology projects including coordination of work processes with other departments and schools.
  • Continually improve support policies and processes to achieve optimal levels of service
  • Document work and report on metrics to stakeholders via email, helpdesk software and regional dashboards
  • Ensure that a remarkable level of customer service is provided
 
QUALIFICATIONS
 
  • High School Diploma or GED
  • A.A.S. or B.S. in Electronics, Computers, or equivalent schooling preferred
  • Technical certifications such as MCSA preferred
  • Three to five years of progressive experience managing a high performing help desk or service desk function, including one to three years of technical and/or personnel management
 
COMPENSATION AND BENEFITS
 
Salary is based on years of experience, degree of education, and level of expertise. A competitive benefits package is also offered.
 
ABOUT KIPP
 
KIPP is a non-profit network of 200 college-preparatory, public charter schools educating elementary, middle, and high school students. We believe that all students will learn and achieve at high levels if given the opportunity. Our mission is to help students develop the knowledge, skills, and character strengths they need to seize those opportunities. Great education transforms lives.
 
 
KIPP provides equal employment opportunity for all applicants and employees.
As an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.